Team Leader (Hospitality & Events)
Job Title: Team Leader (Hospitality & Events)
Post Holder Responsible To: Front of House Manager & Deputy Section Manager Hospitality (Hospitality Manager)
Location: The post holder will cover events at all University of Leicester (UoL) sites, including main campus (University Road), College Court (Knighton) Stamford Court (Oadby) and Space Park (Abbey Lane).
Contracted Hours: 35 hours per week, full time, permanent.
Salary: £20,930 per annum
We are seeking an enthusiastic individual to join our hospitality events team. We have an amazing opportunity available for an experienced Team Leader to join the Leicester Services Partnership (LSP) team.
We are looking for individuals who have great people skills, are passionate about delivering excellent customer service, are able to work as part of a team and have a ‘can do’ attitude.
Previous experience in a similar role is essential as you will be required to draw on your experiences to successfully lead a team at events and during busy day to day functions.
As a Team Leader you will be involved in co-ordinating and supervising our Catering Assistants and hold the responsibility for the smooth running of events and should any issues arise you will be able to think on your feet to ensure the customers’ needs are met.
You will assist the Front of House Manager and Assistant Section Manager Hospitality with the booking facility and ensure all paperwork for books are corrected.
You will assist in preparing and serving food, drinks and snacks for our customers, whilst adhering to excellent food hygiene standards and providing outstanding customer service.
You will also be required to open up and close down at the start and end of a shift, as well as lead the team successfully during your shift.
We are looking for a confident individual who is capable to work on their own initiative as well as part of a team and has a strong desire to improve on their skills and knowledge as well as:
- Able to prioritising workload to ensure demands are met.
- Personally resilient, ability to handle stress and work well under pressure.
- Ability to deal with and adapt to unexpected situations: complaints, last minute changes
- Good listening skills for use with internal and external customers alike
- Flexible approach towards hours, punctual and reliable
- To project a pleasant and positive professional image to all contacts at all times.
- Manage cultural needs and expectations of guests.
- Maintain positive teamwork at all times.
- Allocate tasks to the team to ensure all duties carried out thoroughly and on time.
- Coaching and training of the team.
- Be an excellent communicator, have a real passion for food and wine.
Leicester Services Partnership was formed from the joint venture partnership between the University of Leicester and its Students’ Union in May 2017. It was the first of its kind in the UK among the Higher Education Industry, to unify and deliver all catering, retail and bars operations across the campus.
We always endeavour to provide a consistent customer service experience, inspirational spaces to eat, drink, relax, reflect, learn and socialise and offer something entirely new for our customers.
We truly aim to put our customers at the forefront of all that we do, by providing quality, fresh, sustainable and local food and drink, a professional and friendly service and engaging spaces for all staff, students and visitors.
We aim for all within the university to discover, explore and enjoy a great variety of food and retail options on campus. Our business is constantly growing and evolving to ensure each customer makes the most of their time at The University of Leicester.
Value our community and enhance their experience by providing best in class services to stimulate the body, mind and soul.
What we offer:
27 days annual leave
6 University closure days
Discounted car parking (multi-story)
Access to occupational health and wellbeing tools
Access to training and development
Enhanced sickness pay scheme and maternity/paternity pay scheme
If you believe you are the right person for the role, email your CV and covering letter to email@example.com quoting reference ‘Team Leader’ in the subject line.
Application deadline: Friday 1st July 2022.