How we are responding to COVID-19

 

 

As our outlets reopen and the new academic year has started, we are doing all that we can in helping to keep everyone safe when visiting our outlets on campus. We are aligning the safety measures put in place with that of the University of Leicester and adhering to Government guidelines and rules.

We know we are in times of uncertainty and that can make individuals, including our community, anxious, so we have put together some FAQs to help as well as inform you of the changes we’ve made to support the University community including our colleagues.

Frequently Asked Questions

Do I need to bring my own food and drink to work?


There will be a number of cafes open providing hot and cold drinksfood and snacks for you. 

Will track and trace be used in cafes?


Yes, we are using the Government approved QR code track and trace system as well as a paper sign-in sheet for those who do not have digital access.

Each paper sign in form is on a separate sheet to keep customer information secured. Customer information is held in accordance with Government guidelines for track and trace purposes only.

What safety precautions are Leicester Services Partnership putting in place?

Seating capacity has been changed to ensure social distancing in cafes. Floor and building signage is being used to help customers flow into and out of cafes.  

A queuing system is being used to ensure social distancing.  

We are using track and trace. 

All staff will complete induction and health and safety training on their return to campus. Staff will wear face coverings, screens will be used at service areas, social distancing will be enforced, staff will wash hands frequently and/or wear gloves. 

How will social distancing work?

We will be using the 1metre plus (with face coverings worn) rule to ensure social distancing. We do expect customers to self-manage and follow signs, queuing systems and use our track and trace system put in place. 

Do I need to wear a face mask in the cafes?

Yes, you will be required to wear a face mask, however you can remove it to eat and drink indoors. 

Can I book hospitality?

We will be providing a reduced hospitality service.  More information can be found here.

Can I pay in cash?

No, in order to avoid cross contamination, we will only accept contactless or card payments. Sign up to UPAY, as this is the best way to pay on campus and you will still be rewarded with 5% in loyalty points on every £1 spend. 

Can I use my own reusable cup?

No, in order to avoid cross contamination, we will be using disposable cups and our Craft travel cups as we wash our cups in dishwashers that reach temperatures over 60 degrees Celsius, as the safety of customers is our top priority.

We do hope to reintroduce personal reusable cups when it is considered safe. 

Will the 'No tricks up our sleeve' reusable cup scheme still be available?

Yes, as the sleeve is what you the customer provides, your drink can be served to you in our reusable Craft Coffee cup. We wash our cups in dishwashers that reach temperatures over 60 degrees Celsius, as the safety of customers is our top priority.

Joining the scheme enables you to receive 15p off every hot drink purchase. Find out how to join the scheme here. 

Will I be able to sit inside a cafe on campus?

Yes, you can sit inside, however seating capacity will be reduced. There will be additional social spaces across campus where you can take food and drink with you. 

How will staff with a customer facing role be protected?

All staff will complete induction and health and safety training on their return to campus. Staff will wear face coverings, screens will be used at service areas, social distancing will be enforced, staff will wash hands frequently and/or wear gloves. 

Are there any changes to opening times?

Some cafes will have changes to opening times. You can find out more here.

Will all cafes be open?

As there will be reduced numbers on campus, we are changing the shape and size of catering. You can find more details of which cafes will be open here.

Will the full range of food and drinks be available?

Due to social distancing restrictions, we will be reducing our range to speed up service. Some items may not be available. We appreciate your understanding given the current changes we have had to put in place in the fight against COVID-19.

To avoid cross contamination, self service of prepared foods will have to cease, staff will serve all prepared foods, some items may not be available. 

The University has released a video regarding safety on campus. Watch it here.

What is the Safe Zone app?

You will need to download and activate the Safe Zone app whenever you are on campus for your own safety.

The University has a full breakdown of what the app is and how to download and use it.

Find out more here.