UPAY Frequently Asked Questions

How do I top up my UPAY account?

Once logged in, you can top up by opening the menu in the top left (three horizontal lines), then press Top-Up.
You then have the option to top up yourself or request a guest top up (someone to top up on your behalf: see How do I get someone else to top-up my UPAY account?).
If you are topping up your own accpunt you then need to select the amount you want to top-up from the options shown.
You then need to enter your card details then press ‘PAY’. You also have the option to save that card to top -up easily in the future. Your new balance should automatically be updated after a few minutes.

For students on the Meal Plan, you cannot top-up your Meal Plan balance, however, you can top-up your balance at the top.

How do I get someone else to top-up my UPAY account?

Once logged in, you need to open the menu in the top left (three horizontal lines), then press Top-Up.
You then can request a guest top up by pressing ‘Guest Top-Up’. You are then able to send an email to the individual you would like to top-up your UPAY account on your behalf.
Within the request, you are able to select the amount you want to top up.
The guest will receive the email request and would need to provide their card details to make payment.
Once the payment has been made, your UPAY account will automatically be updated.

For students on the Meal Plan, you can request a Guest top-up. The balance that would be updated would be the balance at the top. You nor a guest can top-up a Meal Plan balance.

How do I make a payment using UPAY?

There are two ways you can pay for purchases through your UPAY account.
One way is through the UPAY app. Once opened, you can press the QR symbol in the bottom right corner to bring up your unique QR code that will be scanned by our staff at till point.
Opening this will also show you your current balance, your meal plan balance (if applicable), any loyalty points you’ve accrued and how much those loyalty points are worth in monetary value.

The second option is to pay via contactless payment with your University student/staff ID card which had already been linked to your UPAY account when you registered. It’s a great option as it helps reduce your wait times in queues, useful if you’ve forgotten your purse or wallet and you don’t have to worry about carrying cash or your bank cards around with you while on university campus.

For students on the Meal Plan, your Meal Plan balance will be deducted first when making purchases. You cannot top-up your Meal Plan balance.

You cannot use UPAY in the O2 Academy.

How do I collect loyalty points?

You can earn points every time you spend using your UPAY app or make contactless payments using your University staff/student ID card in our of our outlets.

Your UPAY app will tell you how many points you’ve earned in total.

Points cannot be collected in the O2 Academy.

How do I spend my loyalty points?

Just let one of our team members know at time of purchase that you want to pay using loyalty points, and they will do the rest!

You can spend your points like cash in all of our participating outlets, everything from hoodies, Craft coffee, food & drink (excludes O2 Academy). So why not treat yourself today!

You cannot purchase alcohol with UPAY loyalty points.

I can't access my UPAY account?

If you cannot access your account, please email upay@yourlsp.com and one of our team will be happy to assist you.

I am leaving the university and have a loyalty points balance remaining, can I change it for a cash value?

UPAY loyalty points are awarded as a thank you for customers being loyal and making purchases specifically in our outlets.
UPAY loyalty points hold no cash value until it is spent within participating catering and retail outlets on the University campus.
We cannot refund loyalty points as a cash value because it holds none.
You can spend the remaining loyalty points balance within any participating on-campus outlet before leaving the university.

Terms and Conditions

To benefit from the UPAY scheme you must be a staff/student UK resident or an international staff/student studying or working at the University of Leicester with visa/permit rights to reside in the UK.

Leicester Services Partnership in accordance with the University of Leicester can cancel, withdraw or alter the scheme at any time, including these terms and conditions.

We can take any action we consider appropriate, including removing or suspending a UPAY account and points accrued if we have reason to believe you are abusing the scheme or offers.

UPAY

The value on a UPAY account is to be used on purchasing food, drink and retail items, which are individually priced.

Any monetary value on a UPAY account is automatically rolled over into the next day, week, month and academic year until you leave the university.

Data Protection

Leicester Services Partnership is committed to protecting your privacy. We will always keep your personal information safe, will never sell it to third parties and will only send you marketing material if you have agreed we can do so.

Collecting Loyalty Points

The standard number of points you will collect is 1 point for every £1 you spend on qualifying purchases. One (1) point has the value of five (5) pence. Points will usually be added to your UPAY account at the time you buy products from our catering and retail outlets on the University campus.

During UPAY loyalty points events, existing points promotions will not be multiplied.

Leicester Services Partnership reserves the right to withdraw points promotions/offers without notice.

Spending Loyalty Points

One (1) point is worth five (5) pence to spend on products in our catering and retail outlets.

UPAY loyalty points accrued hold no cash value until it is spent within our outlets.

We cannot refund loyalty points as a cash value because it holds none.

You must have enough UPAY loyalty points to cover the cost of the product; you cannot make a part payment of points towards a product purchased within our outlets.

You will not qualify for extra points offers, or discounts or any other scheme, offers, benefits, products or services when you pay with UPAY loyalty points.

We reserve the right to substitute or remove products and services available for UPAY loyalty points collection and redemption in our outlets without prior notice.

Spending points may be subject to network availability in our outlets.

All terms and conditions are subject to change.